FREQUENTLY ASKED QUESTIONS
We assure our customers that all our products are 100% original brands. We do not sell copies, imitations, or counterfeit items. Our store sources merchandise directly from the brand owners or their authorized distributors, strictly adhering to Kuwait's laws against selling counterfeit goods. We commit to the highest standards of quality and authenticity to ensure customer satisfaction and trus
We accept various payment methods including KNET, credit cards (Visa, MasterCard), for customers in Kuwait. Our payment process adheres to the highest standards of security and privacy as per Kuwaiti regulations.
For orders within Kuwait, delivery typically takes 1-3 business days. We offer free delivery for orders above a certain value, and a nominal fee is charged for orders below that threshold. International shipping times and costs vary; please note that international orders may be subject to additional customs fees and duties.
In line with Kuwait's consumer protection laws, we accept returns and exchanges within 14 days of purchase for items in new and unused condition, with all original tags and packaging. Customized items may not be eligible for return or exchange. Please contact our customer service for a smooth return process
Yes, we provide shipping to several countries outside Kuwait. International shipping rates and delivery times vary. Please be aware that international orders might incur customs and duty fees as determined by the destination country, which are the customer's responsibility.