Returns and Exchanges Policy

• Perfumes, watches, jewellery and items worn against the skin: within twenty-four hours.
• All other products not listed above: within fourteen days.

• The product must be in the same condition as at the time of purchase, in its original packaging.
• The product must not have been opened or used in any way.
• The purchase invoice must be provided.

If you receive a defective product, or one that differs from your order, you are entitled to return or exchange it. Please let us know as soon as you receive it.

Contact us on WhatsApp within the applicable period and send your order number and a photo of the product. We receive messages around the clock:
+965 6003 5015
+965 6519 2190

• Refunds are made using the same payment method used at purchase.
• KNET, Visa and Mastercard: within one to seven working days.
• Deema or Taly: the instalment plan is cancelled and any amount you paid is refunded within one to seven working days.
• You are never required to accept store credit instead of a refund.