Returns & Exchanges

Returns and Exchanges Policy

Return and exchange period
  • Perfumes, watches, jewellery and items worn against the skin: within twenty-four hours.
  • All other products not listed above: within fourteen days.
Conditions
  • The product must be in the same condition as at the time of purchase, in its original packaging.
  • The product must not have been opened or used in any way.
  • The purchase invoice must be provided.
Defective or incorrect products

If you receive a defective product, or one that differs from your order, you are entitled to return or exchange it. Please let us know as soon as you receive it.

How to request a return or exchange

Contact us on WhatsApp within the applicable period and send your order number and a photo of the product. We receive messages around the clock:
+965 6003 5015
+965 6519 2190

Refunds
  • Refunds are made using the same payment method used at purchase.
  • KNET, Visa and Mastercard: within one to seven working days.
  • Deema or Taly: the instalment plan is cancelled and any amount you paid is refunded within one to seven working days.
  • You are never required to accept store credit instead of a refund.
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Reference: Article (25) of the Executive Regulations of Law No. (39) of 2014 on Consumer Protection, State of Kuwait.
Last updated: 26 September 2026